Frequently Asked Questions
When will I receive my order?
All of our boxes are prepared to order and we aim to dispatch all orders within 5 business days. During busy periods, this might be slightly longer, but we will let you know if there is likely to be a delay. We use Royal Mail 1st Class post for delivery so your order should arrive within 1-2 business days after dispatch.
Please ensure that you check the delivery address details are correct at time of purchase and contact us within 24 hours of placing your order if you notice there are any errors. We are unable to accept responsibility for any orders that do not arrive due to errors when inputting the delivery details.
Can I arrange for my box to be delivered on a specific day?
Unfortunately, we are unable to arrange delivery for specific dates at present. We will dispatch orders in time for them to be delivered for on or before a special occasion (e.g. Valentine’s Day, Mother’s Day, and Easter etc.) but we do not guarantee delivery on these days. If you need a box delivering for a certain date, please send us an email before ordering, to ensure we are able to meet the deadline.
How long will my tray bakes keep for?
In order to reduce plastic waste, our bakes are no longer individually wrapped. All bakes last for around two weeks and can be frozen for up to three months. They are best stored in the fridge and out of direct sunlight.
What if I have any dietary requirements?
All of our allergen information is listed under each item in our shop. If you have a specific dietary need, please contact us before ordering a box and we will let you know what if we can adapt any of our recipes to meet your needs.
Can I substitute something in box for another tray bake?
Unfortunately, at this time we are unable to substitute any of the bakes in the boxes listed on our website.