Frequently Asked Questions

When will I receive my order?

All of our boxes are prepared to order and we aim to dispatch all orders within 1-2 business days. During busy periods, this might be slightly longer, but we will let you know if there is likely to be a delay. We use Royal Mail 1st Class post for delivery so your order should arrive within 1-2 business days after dispatch.

Can I arrange for my box to be delivered on a specific day?

Unfortunately, we are unable to arrange delivery for specific dates at present. We will dispatch orders in time for them to be delivered for on or before a special occasion (e.g. Valentine’s Day, Mother’s Day, and Easter etc.) but we do not guarantee delivery on these days. If you need a box delivering for a certain date, please send us an email before ordering, to ensure we are able to meet the deadline. 

How long will my tray bakes keep for?

In order to reduce plastic waste, our bakes are no longer individually wrapped. All bakes last for one to two weeks and can be frozen for up to three months. They are best stored in the fridge and out of direct sunlight.

What if I have any dietary requirements?

All of our allergen information is listed under each item in our shop. If you have a specific dietary need, please contact us before ordering a box and we will let you know what if we can adapt any of our recipes to meet your needs.

Can I substitute something in box for another tray bake?

Please use the "Build Your Own Box" option in our shop if you would like to substitute any bakes or create your own box. We cannot guarantee that any requests placed outside of this order option will be accommodated.